Frequently asked questions

IP is not allowed message

If you are receiving the following message when consuming our API,

"message": "This ip XXX.XXX.XXX.XXX is not allowed"

This means that the IP address from which you are making the request is not on our allowed list. To rectify this, you need to provide us with a list of IP addresses that you will use to call the API. Once we receive this list, we can whitelist these IPs in our system, granting them access to our API.